MOBILE NETWORKS IN UGANDA VEX CUSTOMERS

Mobile Phone Networks in Uganda lack customer care; they annoy customers with impunity.

Imagine, phone subscribers have until Wednesday, May 1, to verify their Simcards or risk being disconnected.  Subscribers will be required to verify numbers registered under their national identification numbers (NIN).

“This is an annoyance; how many times will subscribers queue to verify their numbers? Every time the mobile phone networks lose bio data of the subscribers they summon the whole country for this annoying exercise,” John Birakwate, a subscriber to both MTN & Airtel, cried.

One wonders why they nag customers with intimidation of incessant messages, calling upon the customers whose bio data is galore at their data bank. Unless they have a data bank, these mobile phone networks, always ask for information every time you fault. But to people’s surprise they are calling customers with intimidation.

If you may ask, where does mobile money of the deceased go? This outcry has been loud, and accusations towards networks have grown over the years with little redress. The distress of many subscribers could have been solved. We hear mbu government is now in its final stages of preparing a law.

These networks should be bothering customers with faults not the rest of peace loving Ugandans, who will be inconvenienced by this nagging queuing exercise. What happened to their programming? Why can’t networks keep data of customers so that every time there is a fault they find it easy to trace the owner.

This is a hole among these networks; it means still Ugandans are not safe with their simcards. How many times will customers be inconvenienced? Do these customers think they are doing customers a favour? This inconvenience is uncalled for because the networks have capacity to keep data for customers.

The mobile networks include MTN, Airtel, Africell and others. They always do things in their favour, but customers will one time revenge.