Customers roast MTN over mobile money fraud
Mobile money
By Drone Sfaff Writer
Different MTN Uganda customers have asked the Telecom Company to investigate Mobile Money fraud by their agents
One of the company’s registered Mobile Money customers Mercy Nalusiba said she was robbed her hard cash on13th of January, 2023 by one of the girls that operated the at Garden City MTN Service Centre managed by Simba Telecom
“At the centre, of the girls working there called one Anna defrauded me after claiming that the money i had come to withdraw had been withdrawn by another person,” she said in a long Facebook post.
She said she contacted MTN Head office but they told her the number of the person that withdraw the money she had request for using this number 0789556034 had already used the funds.
“Even the other MTN service centres where I went including the one at Forest Mall couldn’t help. I was pregnant and I was tired of moving up and down and gave up on the money,” she narrated.
She instead proceeded to Jinja Road police station to report the matter and she made a statement but she lost hope after her file went missing mysteriously.
“I am hoping you, friends, do not fall victim to such con. Always confirm with the agent which mobile money number is withdrawing from your number. Remember these agents do not give you that information and most of them trade under many different numbers,” she added
Recently, marketing guru Aldrine Nsubuga also faced the same problem but was lucky that fraudsters failed to withdraw money from his MTN Mobile Money account.
“I could have lost 7,980,000/=. Sadly many haven’t been equally fortunate but when customers report these cases to MTN its business as usual and this is mockery and an insult to millions of Ugandans who have trusted this service provider with their money,” he said on his Facebook page
In 29th, March, 2022 statement about this problem, MTN Uganda appealed to all their customers to follow the golden rules of security when transacting using MTN Mobile Money and these include No sharing of MOMO PINS and the use of weak passwords.
“Do not use simple PIN combinations that can easily be guessed; e.g., 0-0-0-0-0 or 1-2-3-4-5; if a customer is currently using one, we urge them to change the PIN immediately,” they added.